Frequently Asked Questions

At Mount Healthcare Services, we strive to provide a robust service package that allows us to cover any need you have.

Administrative Support - our administrative support services include, but aren’t limited to, data entry, record keeping, insurance coordination, and appointment scheduling. When you outsource these services through us, you are relieved of the administrative burden that otherwise prevents you from focusing completely on patient care.

Revenue Cycle Management - with our revenue cycle management services, we cover all things billing, denial management, claims processing, and reimbursement optimization. Our team works diligently to maximize revenue and minimize claim rejections. This helps build strong financial health and ensures a healthy financial bottom line for you.

Medical Coding - our experienced medical coding team accurately assigns the appropriate codes to medical procedures, diagnoses, and treatments of your patients. We regularly train and stay up to date on medical coding best practices to ensure we are compliant with coding standards and facilitate efficient claims processing and reimbursement.

Customer Service - Our customer service is by far the most important aspect of our company. Our team dedicates its time and focus to handling inquiries, resolving issues, and addressing patient concerns promptly and professionally. Our goal is to create a positive patient experience and improve satisfaction levels on behalf of your practice.

Mount Healthcare Services caters to a wide range of clients in the healthcare industry. We proudly serve small medical practices, physicians, clinics, hospitals, independent doctors, medical billing companies, and insurance companies. Our comprehensive services and flexible solutions are designed to meet the unique requirements of each of these entities.

We strive to make the onboarding process quick and easy. To get started with our services, simply reach out to a member of our dedicated team. You can find our contact information here. Let us know what services you’re interested in, or if you’re not sure, reach out, and we can let you know how we can help.

Mount Healthcare Services boasts a robust and cutting-edge infrastructure to support the diverse needs of our clients. Our infrastructure includes advanced billing software, secure data storage systems, reliable communication channels, and a scalable framework capable of accommodating the evolving demands of the healthcare industry. We continually invest in technology upgrades to enhance service quality and operational efficiency.

AR calling, short for Accounts Receivable calling, is an integral part of the medical billing process. It involves contacting insurance companies, patients, or other responsible parties to follow up on unpaid claims or outstanding balances. At Mount Healthcare Services, our dedicated team handles AR calling to expedite claim reimbursements and optimize revenue cycle management for our clients.

We understand that every healthcare practice has its own set of needs when it comes to outsourcing services. That’s why we are flexible in our approach and work with each individual practice to create a plan of how we can assist them in their operations. Whether you decide you need a comprehensive package that includes administrative support, revenue management, medical coding, and customer service, or if you only need one or two of these services, we’ve got you covered. We can customize our services and create a solution that aligns with your practice’s specific requirements and needs.

No, at Mount Healthcare Services, we do not charge any startup costs. We believe in fair and transparent pricing. We only bill for the work that is performed, ensuring that you pay for the services you actually receive. Our contracts are typically based on FTE arrangements or the scope of work performed, eliminating any upfront financial burden for our clients.

Outsourcing your healthcare services through Mount offers several benefits. We allow healthcare facilities to put their primary focus on the quality and care of their patient experiences. Our technology-driven approach allows us to help streamline your operations and improve their overall efficiency. Outsourcing can also be a way to save money, have access to advanced tools and systems, improve your practice’s scalability, and increase your overall cutomer satisfaction. We believe that outsourcing is the best way to ensure long-term success for your facility.

As a client of Mount Health Care Services, our team of experts works closely with your facility to understand exactly what your needs are. We create a system and project plan that allow us to find a service solution to your practice’s needs while also offering guidance on how we can help alleviate any operational burdens that you might have. Our team keeps you informed and communicates effectively throughout the entire planning process. Your facility can expect a high-quality service package specifically tailored to your individual preferences and needs.

Yes, when you partner with Mount Healthcare Services, you can expect a dedicated team to handle your account. We believe in providing personalized attention and customized solutions to our clients. Your dedicated team will be responsible for understanding your specific needs, managing your accounts, and ensuring exceptional service delivery throughout our partnership.

No! There are no real downsides to outsourcing medical billing. Well, at least when you partner with Mount Health Care Services. By outsourcing your billing needs and services through us, you are relieved of these administrative duties while knowing they are in trusted hands. The only real result of outsourcing medical billing is having more time to invest in patient care and potentially saving money on overall administrative costs.

Yes, at Mount Health Care Services, we strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) regulations. We understand the importance of maintaining the privacy and security of sensitive patient information. Our policies, procedures, and systems are designed to ensure HIPAA compliance at all times. We implement stringent data protection measures, secure infrastructure, and access controls to safeguard the confidentiality, integrity, and availability of your data. When you partner with us, you can trust that your data is handled with the utmost care and in compliance with all relevant healthcare regulations.

At Mount Health Care Services, we are a team of highly skilled, trained, and qualified professionals. Our team undergoes a rigorous selection process, ensuring that they process the necessary qualifications and expertise in their fields. We are well-trained and educated on healthcare operations and have experience in essential tasks, such as appointment setting, medical coding, billing, and insurance coordination. We prioritize continual training and development to ensure we stay up to date on all best practices to provide superior service to our healthcare clients.

The contract duration for our healthcare services greatly depends on your facility’s individual needs. We work with our clients to provide them with a customized service package, including the contract duration. We offer flexible contracts to accommodate different situations and scenarios, as we understand that every facility has its own needs and abilities. Depending on the nature of the scope of services that you need, we can form a short-term or long-term commitment toward supporting your operations.

At Mount Healthcare Services, we pride ourselves on maintaining a team of experts who have a proven track record of revenue cycle management, medical billing, and customer service. We offer our clients customized solutions specifically tailored to their individual needs, allowing them to access only the services that they need. Our team has access to advanced technology systems and tools that enhance the overall efficiency and accuracy of your daily operations. With Mount, you can trust that all of your medical billing, revenue management, and administrative tasks are in good hands.

Our rates for Mount Healthcare Services are competitive and tailored to meet the specific needs of your healthcare facility or company. We understand that each organization has unique requirements, so we offer flexible payment options to ensure affordability and convenience. Please reach out to our sales team for a detailed quote and to discuss the payment options that best suit your organization.

Absolutely. We prioritize the security and confidentiality of your data at Mount Healthcare Services. We employ industry-leading security measures and follow strict protocols to safeguard your sensitive information. Our data protection practices include encryption, access controls, regular backups, and compliance with relevant privacy regulations, such as HIPAA. You can trust that your data is in safe hands.

At Mount Healthcare Services, we offer a variety of payment options to ensure convenience and flexibility for our clients. We accept payments through multiple channels, including wire transfers, ACH, and other electronic payment methods. If you have specific banking requirements or preferences, please let us know, and we will work with you to accommodate them.

We understand the importance of providing reliable and accessible support to our clients. Our support hours are from 9 am to 6pm Eastern Standard Time (EST), Monday through Friday. We also work around the clock, 24/7, inclusive of all federal holidays if a project demands. During these hours, our dedicated team is available to address any inquiries, provide assistance, and resolve issues promptly. We prioritize effective communication and ensure that our clients receive the support they need within the specified timeframe. Outside of these hours, we also offer emergency contact options for critical situations, ensuring comprehensive support coverage.

To reach out to Mount Health Care Services, you can contact our dedicated customer support team via phone at (866)714-4236 or email us at info@mounthcs.com. We are committed to providing prompt and responsive assistance to address any inquiries or concerns you may have.